Returns and refunds

Medications

For your safety, and as required by pharmacy regulations, medications can't be returned or resold once they have left our pharmacy, because we can't be sure how they were stored.

We will replace or refund an item if:

• it arrived damaged, tampered with or leaking
• you received the wrong product, strength or quantity
• it expires sooner than agreed or within 3 months of delivery
• it is missing from your order

Tell us within 7 days of delivery at care@canadapharma24x7.ca, with your order number and photos of the product, lot number and expiry date. If a medication error is suspected, please call us right away; a pharmacist is available 24/7.

Other products

Unopened health devices, vitamins, personal care and baby products can be returned within 30 days of delivery in their original sealed packaging. Opened products can only be returned if they are defective. Devices under a manufacturer's warranty are serviced by the manufacturer.

Items we can't take back

Refrigerated products (such as insulin), opened hygiene and incontinence products, infant formula, and anything without its original packaging.

Cancellations

You can cancel an order from the order page until it is packed. After that, please contact us.

Refunds

Refunds go back to your original payment method within 5–10 business days of approval. Store credit is returned to your account.

Safe disposal

Bring unused or expired medications and sharps back to any participating Canadian pharmacy for free, safe disposal. Don't flush them or put them in household garbage.